Here are some basics:
- Be clear about company and group direction
- Foster open dialog
- Respect
- Create shared experiences
It is hard to work together if you cannot agree on company direction or there are misunderstandings about company direction. Everyone in the company should be able to articulate the direction of the company -- maybe even make it a game at a company/group meeting taking turns saying the company direction and voting for the person(s) who does the best job at saying it. Clearly any divisiveness within your ranks will undermine camaraderie. Allow time for people to provide input, make timely decisions and get everyone to commit (even if they disagree). You should manage people who cannot commit appropriately.
You need to make sure people feel like they are part of the team. If employees have issues, good ideas or just information, they need ways to make them known. They need to feel that information will not be punished. You need to promote people sharing information and not keeping it close to the vest. Treat your employees like adults. Entrust them and charge them with keeping that trust. Encourage them to trust their fellow employees. Problems should be just things you solve together. Do not wait for your employees to come to you, you must engage them.
You must respect your team and you and your team must respect the rest of the company. Cynicism and sarcasm should be replaced by encouragement and suggestions and real problem solving. Set expectations with your team on respect and hold them accountable. Without respect, there is no camaraderie.
Finally, you must create shared experiences. These range from brainstorming some challenge, to working late together, to sharing meals. Shared experiences and shared challenges and ultimately shared accomplishments really make a team into a team. Acknowledge these events. Try and engage people who hang at the edges of these kind of groups (e.g. asking everyone's opinion in a room about some topic or decision).
Shared experiences are best when shared broadly. If one part of team has to work late to complete a project, it can help to have everyone work late including marketing and customer support. Clearly you have to balance this with people's schedules, when other employees had to last put in extra time, etc. The point is that it is good to find first-hand ways to understand what others are doing and to support them in any way possible including mere presence.
Set your intentions in this area and you can make a huge difference.
More later ...
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