Process is not a substitute for leadership

When an organization is facing challenges around meeting their commitments, hiring goals, retention goals, and quality goals it is often suggested that teams improve their processes. While I have seldom seen teams succeed without processes, I have seen numerous teams fail with them. In my mind they are required but they are not sufficient. In the end, competent and courageous leadership will win the day.

I think the reason why many organizations try to use process to dig their way out of problems is because they are black and white tangible items. They might include well defined and documented phase sign-off, detailed schedules and real acceptance criteria. However, if these processes do not have useful content or the leaders do not make timely decisions or allow constant change, then it is easy for the processes to become lip service.

So what makes a good leader? Here are some basics:

• Communication
• Sense of urgency
• Empowerment

See my recent article in Dr. Dobbs about what makes a good manager at http://www.ddj.com/dept/architect/187203587 for more details.

Here are some basics that you might employ to resolve the leadership gaps in your organization:

• Make decisions in a timely fashion
• Assign meeting action items with delivery dates
• Communicate where your team is headed and why on a regular basis
• Measure your progress and make changes where necessary
• Empower your employees (make it clear what they get to do and let them do it)
• Respond to your employees (respond to emails, questions, etc)
• Treat your employees with respect

Don't get me wrong processes are wonderful things but they are tools. Take the time and interest in leading your team and your processes can be an great ally.

More later ...